Refund Policy – Divinesigils

At Divinesigils, we are committed to offering an immersive and seamless mobile gaming experience. We understand that on occasion, things may not go as planned — a game might not perform as expected, a purchase could be made in error, or circumstances may change. That’s why we have developed this comprehensive Refund Policy to clarify when and how you may request a refund for mobile game-related purchases.

This policy governs all digital content sold through our mobile platform, including full games, in-app items, virtual currencies, subscriptions, bundles, and pre-orders. Please read the sections below carefully to understand the conditions and procedures applicable to your request.

1. General Policy Conditions

Refunds are issued at our discretion and in accordance with applicable laws and fair-use principles. Each refund request is reviewed individually. We aim to process eligible refunds promptly, with funds generally returned to your original payment method within 7 to 14 business days of approval.

We reserve the right to refuse any refund that violates this policy or demonstrates abuse of our systems.

2. Paid Mobile Game Purchases

• The refund request is made within 14 calendar days of purchase.
• The game has not been played for more than 2 cumulative hours.
• The game has not been significantly modified, shared, or otherwise tampered with.
• No content, rewards, or achievements have been unlocked or consumed.
• If the game has been used beyond permitted limits or activated across multiple devices, it may no longer qualify unless defective.

3. In-App Purchases

• Refund requests must be submitted within 3 calendar days of an unintentional purchase.
• The item must not be used, activated, equipped, or exchanged.
• Refunds may be granted if a verified technical error prevented delivery.
• Consumed in-game items are not refundable.

4. Virtual Currency

• Refund requests must be submitted within 5 calendar days.
• None of the purchased currency has been spent.
• No signs of unauthorized account activity.
• Once spent or exchanged, refunds are not available.

5. Mobile Game Subscriptions

• Initial subscriptions refundable within 7 days if unused.
• Renewals refundable within 3 days if content not consumed.
• Cancellation prevents future charges but does not refund past payments.
• No refunds if premium content has been accessed.

6. Game Bundles and Promo Packs

• Requests must be within 7 calendar days.
• No bundle content redeemed, installed, or accessed.
• Claimed promotional bonuses may void eligibility.
• Partial refunds for bundles are not supported.

7. Time-Limited Offers and Events

• Generally non-refundable unless no access occurred.
• Refund requests must be within 3 calendar days.
• Technical delivery failures may qualify for refunds.
• Activated event content is not refundable.

8. Pre-Orders and Early Access Content

• Refund requests must be made at least 2 days before release.
• No pre-order bonus content claimed or used.
• After release, treated as standard purchase subject to policy.

9. Gifts and Redeemable Codes

• Refund if gift not redeemed or accepted.
• Refund request within 14 calendar days.
• Activated gifts and redeemed codes are final sale.

10. Technical Issues and Defective Content

• Contact support within 10 days of purchase with details.
• Refunds granted if issue unresolved after troubleshooting.
• No refunds for outdated OS, unsupported devices, or modifications.

11. Fraud Prevention and Abuse Control

• Multiple refund requests for similar products may be denied.
• Consumption prior to request disqualifies refund.
• Fraudulent or manipulative activity may lead to account action.

12. Items and Services Not Eligible for Refund

• Final sale and clearance digital content.
• Non-refundable time-limited offers.
• Content used or activated before refund request.

13. Refund Request Process

1. Submit request with proof of purchase and reason.
2. Attach relevant documentation for technical claims.
3. Await confirmation and follow instructions if approved.
4. Response typically within 5 business days.

14. Policy Updates

We may update this policy at any time. Changes apply to purchases after the update date. Please review periodically.

Conclusion

We aim to support your gaming journey with fairness and professionalism. For questions or help, our team is ready to assist.