Privacy Policy – Divinesigils

This Privacy Policy outlines how Divinesigils collects, processes, and protects personal information provided or collected through your use of our mobile gaming applications and services (“Services”). We are committed to respecting your privacy and ensuring transparency in how your personal data is handled in compliance with relevant privacy and data protection laws.

By installing, accessing, or using our mobile games or related services, you acknowledge and accept the practices described in this policy. If you do not agree with the terms outlined below, please do not use our Services.

1. Information We Collect

a. Information You Provide Voluntarily

• Full name or user-created alias
• Email address, phone number (optional)
• Date of birth or age group (for eligibility verification)
• Account login credentials (encrypted)
• Profile photos, bios, and personal settings
• Feedback, survey responses, support requests

This information is often collected when you create an account, sign up for newsletters or contests, request assistance, or participate in beta programs.

b. Device and Technical Information

• Device type, model, and manufacturer
• Operating system version and language settings
• IP address, mobile carrier, screen resolution
• Unique device identifiers and advertising IDs
• App usage data and crash logs
• Game version and in-app behavior logs

This data helps us identify issues, improve compatibility, and enhance overall performance.

c. Gameplay and Usage Data

• Game session frequency, length, and time stamps
• Levels completed, scores, achievements, and rewards
• In-game purchases, inventory, virtual currencies
• Friends lists, matchmaking interactions, and event participation
• Preference data like sound settings, control layouts

Usage data allows us to customize your experience and deliver relevant in-game content and challenges.

d. Payment and Transaction Information

• Purchase history (items, currency used, date)
• Billing location or region
• Transaction identifiers (not full card numbers)
• Subscription status (if applicable)

Note: We do not store or process payment information directly. Payments are handled securely by third-party payment platforms integrated with app stores.

2. How We Use Your Information

• Create and manage player accounts and profiles
• Provide, personalize, and improve gameplay experiences
• Deliver and manage in-game purchases or subscriptions
• Offer customer support and resolve technical issues
• Send service-related notifications, such as updates or feature announcements
• Analyze user behavior to optimize game design and difficulty balance
• Prevent cheating, hacking, and other violations of fair use
• Ensure compliance with laws and protect against fraud or abuse
• Communicate with users who opt-in to marketing or event-related messaging

Your data helps us maintain a vibrant, secure, and engaging mobile gaming environment.

3. Legal Grounds for Processing

Depending on your location, our legal basis for collecting and using personal data includes:

• Your consent (e.g., for marketing communications or optional features)
• Performance of a contract (e.g., user agreement or terms of service)
• Legal obligations (e.g., age verification, fraud prevention)
• Legitimate interests (e.g., gameplay personalization, system improvement)

We do not use personal data for purposes inconsistent with those described here without informing you or obtaining your consent where necessary.

4. Information Sharing

a. Service Providers

We engage third-party vendors to assist with:

• Cloud storage and data hosting
• Game analytics and crash reporting
• Customer service and support infrastructure
• Marketing, push notification, and messaging services

These providers process your data on our behalf under strict confidentiality and data protection terms.

b. Legal and Compliance Requirements

We may disclose data when required to:

• Comply with legal obligations, court orders, or lawful requests
• Prevent or investigate suspected fraud, security breaches, or illegal activities
• Protect the rights and safety of our users or others

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity as part of the transaction. We will ensure your rights and data remain protected.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to meet legal obligations. Retention periods depend on:

• Duration of your account activity
• Type of data and its sensitivity
• Legal and regulatory requirements
• Dispute resolution and fraud prevention needs

When your data is no longer needed, we securely delete or anonymize it.

6. Data Security

We employ technical, administrative, and physical safeguards including:

• Encrypted data transfers and secure authentication
• Restricted access to personal data
• Regular security audits and updates
• Anonymization and hashing where appropriate

While we strive to protect your data, no system is completely secure. We recommend strong passwords and prompt reporting of suspicious activity.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Request corrections
• Request deletion (subject to legal limits)
• Restrict data processing
• Object to specific processing (e.g., marketing)
• Receive data portability
• Withdraw consent for optional processing

To exercise these rights, contact our support team. We may verify your identity before acting on requests.

8. Children’s Privacy

Our Services are not intended for children under 13 years old or the minimum legal age in your jurisdiction. We do not knowingly collect data from children without verified parental consent. If discovered, such data will be removed promptly.

9. International Data Transfers

Your data may be processed outside your country of residence with appropriate safeguards to protect your privacy.

10. Cookies and Mobile Tracking

We use cookies and tracking tools to analyze app usage, remember preferences, and enhance user experience. These tools collect data such as session activity, in-app behavior, and device identifiers. You can control these via your device’s privacy settings. Disabling tracking may limit some features.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or features. Updates will be posted in the app with a revision date. Continued use signifies acceptance.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact our customer support or privacy team. We are committed to transparent and efficient resolutions.